Delivery Policy


Christmas Delivery

Our last order receipt dates for delivery prior Christmas are as follows


UK destinations

  • Our standard service – Thursday 17 th December.
  • Our FREE delivery – Tuesday 15 th December.

International destinations

  • Australia & New Zealand – Wednesday 2 nd December.
  • Africa, Asia, Middle East, Caribbean & South America – Monday 7 th December.
  • Canada, Cyprus & Malta -Tuesday 8 th December.
  • USA, Scandinavia, EEC – Thursday 10 th December.
  • Belgium, France & Ireland – Wednesday 16 Th December.

Free UK Delivery

We offer Free delivery to all UK post code destinations for orders that are over £30.00 in value excluding carriage, have a maximum weight of 1 Kg and are not greater than 35 x 45 x 16 cm in size.

If the total weight or size of your order does not qualify for free delivery the option will not be offered at checkout.

Qualifying orders are sent by Royal Mail 48 service to maximise the advantage we can pass on to our customers in the form of Free Delivery value.


Delivery Information

The advantageous rates we have negotiated with our carriers are passed to our customers in the form of minimal delivery charges. 

Our software has been created to automatically calculate the cost of delivery to an individual post code destination, reflecting the total weight and dimensions of the consignment using the delivery method appropriate to the destination and the achievement of our delivery aim. Delivery charges are displayed in shopping cart on completion of your order entry.

Delivery charges are therefore unique to the order, its destination and ensure that you will always pay the lowest rate possible for a reliable delivery to any destinations. 

Delivery Aims:

UK Destinations – the next working day.

International:

EU destinations 3 – 5 days.

Rest of the World destinations 6 – 7 days.

All delivery aims are in working days Monday to Friday and exclude the day of despatch and public holidays.

Our responsibility for the goods will cease with the first attempt made by our agent to deliver. Any damage to the goods due to failure to accept delivery at this time will be the customer’s responsibility.

Purchase Tax (VAT)

All delivery charges are subject VAT at current rates except for deliveries to Royal Mail Zone USA and Rest of World destinations.

Our Delivery Methods:

UK Deliveries: 

Package weight 750 gram.

Royal Mail Large Letter first class – 35 x 25 x 2.5 cm maximum package size.

Deliveries to all postal code areas

Package weight 0 – 2 kg.

Royal Mail First Class – Small Parcel – 35 x 45 x 16 cm maximum package size

Deliveries to all postal code areas

Package weight 2.1 kg and above.

UPS standard delivery – 90 x 90 x 90 cm maximum package size.

Deliveries to all UK post code areas except GY and JE.

Orders for same day despatch via UPS must be placed by 11.00 am on the requested despatch day.

Royal Mail First Class – Medium Parcel – 46 x 61 x 46 cm maximum package size.

Deliveries to UK post code areas GY and JE only.

International Deliveries:

Package weight 750 gram.

Royal Mail Large Letter Tracked and Signed – 35 x 25 x 2.5 cm maximum package size.

Deliveries to Postal Zones EU:  USA: Rest of the World.

Enhanced insurance cover of up to £300.00 per consignment available.

Package weight from 0 gram.

Royal Parcel Tracked and Signed – 46 x 61 x 46 cm maximum package size. 

Postal Zones EU:  USA: Rest of the World.

Enhanced insurance cover of up to £300.00 per consignment available.

Purchase Tax (VAT)

All delivery charges are subject VAT at current rates except for deliveries to Royal Mail Zone USA and Rest of World destinations.

COVID 19

As at August 2020 local restraints imposed by Royal Mail mean that we can only deliver to the local sorting office between 7.00 and 9.00 am on Monday, Tuesday, Thursday and Friday which may cause a slight delay to the dispatch of your order.

UPS continue to collect daily.

Our responsibility for the goods will cease with the first attempt made by our agent to deliver. Any damage to the goods due to failure to accept delivery at this time will be the customer’s responsibility.