Returns Policy

Items that are damaged in transit:

  • Sign for the package(s) as damaged on receipt.
  • Please notify us within seven days of receipt.
  • We will provide you with a return number.
  • On receipt of the return we will either replace the item without charge or credit/refund its cost, bonus points and all carriage charges incurred by the payment method used at time of purchase.

Items considered to be faulty or not as described:

  • Please notify us within fourteen days from the date of receipt.
  • We will provide you with a return number.
  • If on examination of the returned item we or our manufacturer agree the stated reason for the return we will either replace the item or credit/refund its cost, bonus points and all carriage charges incurred by the payment method used at time of purchase.

Items returned for refund:

  • If you wish to cancel your order and return goods for whatever reason notification of your request to cancel your order must be made within fourteen days of its receipt.
  • We will provide you with a return number.
  • The return of the order at the customer’s cost and must be adequately packaged. It must be returned no later than fourteen days from the receipt of our return authorisation. The goods returned should be in the same condition as supplied, original packaging unopened and the product unused and undamaged.
  • On receipt of the return we will credit/refund the product cost and Bonus points less the cost of carriage by the payment method originally used.

We are unable to accept the cancellation of order for, or the return of un-redeemed Gift Vouchers or the cancellation of an order for goods which have been specifically ordered for or prepared to a customer’s specification.

To return goods:

Our returns address is:

Makit of March, Unit 7B Renewal Park, Foundry Way,
March, Cambridgeshire PE15 0WR

To advise us of a return and to obtain a return reference please contact by email to info@makitofmarch.co.uk or by telephone to 01354 654444.

Please clearly mark our return number on the outside of the package(s) and include within the package(s) a note of your name, address, post code, contact telephone number, order number and our return number.

If you have any query, please do not hesitate to contact by telephone on 01354 654444 we are here to help and resolve any problem you might have concerning your purchase.